SHIPPING & RETURNS

SHIPPING 

WE OFFER COMPLIMENTARY INSURED WORLDWIDE SHIPPING VIA FERRARI GROUP ON ALL ORDERS. YOUR PACKAGE WILL BE DELIVERED WITHIN 5 TO 7 BUSINESS DAYS.

OVERNIGHT DELIVERY - EUROPEAN UNION ONLY - EUR 2.000
YOUR ORDER MUST REACH US BY 12:00 PM EST AND OVERNIGHT SHIPPING MUST BE SELECTED IN CHECK-OUT.  THE SHIPMENT WILL NORMALLY BE DELIVERED THE FOLLOWING BUSINESS DAY. COMPLIMENTARY OVERNIGHT SHIPPING IS AVAILABLE ON ORDERS OVER EUR 100.000 

ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU AN EMAIL WITH SHIPPING DETAILS AND A TRACKING NUMBER. FOLLOW THE LINK IN THE EMAIL TO CHECK THE ESTIMATED ARRIVAL OF YOUR ORDER.

YOU, OR AN AUTHORIZED PERSON, MUST SIGN FOR YOUR ORDER UPON ARRIVAL. THIS ENSURES YOUR PURCHASES ARE SAFELY DELIVERED TO YOU. IF YOU ARE UNAVAILABLE WHEN YOUR PACKAGE ARRIVES FERRARI GROUP WILL LEAVE A RE-DELIVERY SLIP.

WE CANNOT SHIP TO POST OFFICE BOXES, APO/FPO ADDRESSES.

RETURNS

YOU MAY RETURN ANY FULL PRICED PRODUCT ORDERED ON THE ORLOV.COM WEBSITE FOR REFUND OR EXCHANGE WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING AND PLASTIC WRAP (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN.

TO RETURN A PRODUCT, LOGIN TO YOUR ACCOUNT TO REQUEST A RETURNS MERCHANDISE AUTHORIZATION (RMA) OR CONTACT CUSTOMER SERVICE AT SALES@ORLOV.COM. FOR MORE INFORMATION ON RETURNS PLEASE CONTACT US BY EMAIL AT SALES@ORLOV.COM